🖐 EuroGrand Reviews | Read Customer Service Reviews of rating.prikol-smotri.fun

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I have been offered a partial refund at this stage but will not accept it. I am becoming very scared that I will never see the money I have won! I have tried for at least 50 times in the last few months and I never got any close to winning anything whatever slot I used. Tried the live chat but they want you to download software so that you can speak to them.. The bonus which they basically force onto you is just a hidden key that locks you in so you cant win anything because no one can make so much wagering without being destroyed by house edge. I recommend Ladbrokes, Bet and Unibet eg. They said they could see the broken game both times but only response was nothing they could do. Why didnt they tell me exactly what I had to sign and send it all to me together instead of a page here and a page while. The customer service only response was this is out of our control. I have been trying to withdraw from my account. Tried to withdraw my small balance as I was getting a bit suspicious about the site. Avoid Eurogrand!!! I have sent the documents several times, but they don't answer my mails. Tommy I accept some of your points but I have played on a number of online sites and have never had this experience. Then after the 4 pending days the emailed to say there was unsettled transactions on my PayPal account which was my choice for deposit and withdrawal after phoning PayPal twice and them verifying there was no problem with my account, eurogrand still insist there is unsettled transactions so safe to say I will not be getting that money!! Once I deposited 20 pound and received an 8 pound bonus.

Any winnings were put into my account after the 4 day pending and always receive my winnings. I am ready to go legal on this and will try and expose this unfair organisation in the press.

This was sent the same day HD pics after 2 further days of chasing I was then informed that the picture quality was poor and that my funds had been put back into my gaming account. This is going on over a month now. Changed a lot of money to play and was given a bonus. With regards to bonus everybody who plays slots knows part of the fun is to try and win a bonus. First I was asked to send photo ID and bills and bank card copies which I did. To win it twice and get nothing is unbelievable. I have now left this site and will be spending elsewhere. That I have signed and sent several times to them. I e mailed tonightand they said Istill have more deposit verification to sign. This is not my first withdraw, so they have all the other documents except the deposit confirmation form. BS outfit, they have no intention of paying up if you win anything. Quick to take money but to give!!! They were happy to take my money in the begginning but when i try to cash out my winnings they want me to send them a copy of my identification driving licence or passport and proof of my address! I'm sure that's exactly why I signed up in the first place. I tried the live chat, but no response. Good luck to you all. This site is part of the william hill plc so avoid them as well. I would never recommend using any type of bonuses when betting and you should definitely read the small print right though to see why. And please dont accept any bonus or your luck will drstically change… The money could just dissapeared with no further warning. I resubmitted new pictures on the same day, which were accepted the following working day. I have now been trying to withdrawal this money for nearly 3 weeks. Hi I've played this casino I havnt had any problems getting winnings just the length of time it takes to get it at first I put 80 in and got the. After a week I looked in and my withdrawal was back in my account so I emailed asking why. I am having terrible trouble withdrawing winnings from this casino. Euro brand is rubbish, i have had loads of problems with it and i have had no help even though i have sent loads of emails to the support team. I have now contacted support an additional 3 times with no response and my funds are still sitting in pending. I never got one and told them so. They put all my withdrawel money back in to my eurogrand account as they wanted me to send id which i did do this twice , but nothing happened. No help at all. Eventually on to live help i got them to copy on to live help screen so I could print and sign and they got them e mailed back the next day. There are plenty of other casinos that pay your money in couple of days, so don't play in Eurogrand. A few days later money still on withdrawal. I have tried to withdraw my winnings over 3 weeks, but they just keep refunding money back to my account saying I haven't sent the documents needed. When i logged i had 90pound in my euro grand account which i obvoiusly thought it was from the withdraw money that had been declined however i had an email saying i deposit this which i did not. Their verification process is nothing short of madness. Seems the recommended option here is to ask for account reset and just get my money back. I did however continue to get other mails from them. The whole process is nuts. I was told I hadnt signed the deposit verification form that was e mailed to me. They said they sent it again and again I never got it. Because the longer they can come up with any reason to hold the money they are doing. Have been in contact with the gaming commission and been advised to involve eurogrands independent party for complaints but eurogrand seem reluctant to transfer to them. Fair enough it is their business practice and Terms and conditions but its common sense that you get worried if you cant contact them. Disgusts me that I read on this comment site so much about people having to send ID for their money back. I had no option to decline this bonus with a so called pop up that should have occurred. Finally spoke to someone and then got an email saying that they would hold my withdrawal for up to four days and if I wished to cancel it I could and after the four days then they would pay it back. Definitely avoid at all costs. I am very skeptical with this casino provider. This is harsh, do you wanna chat? Eventually it came and I had to print, scan and mail it back so job done. Avoid this site. How are these gambling commisions even allowing these junk of people to deceive people like this i dont understand, i wonder if these gambling licenses even exist. I to have been caught by this casinos bonus scam. The initial 4 working days passed without any correspondence being received, after day 6 I contacted support to be informed that they required ID. I think they are one of the good gaming sites, i have had trouble with others but eurogrand is good. Again I told them I did sign but they said there is mor so I asked yet again for them to be send and anything else needed. I have still not had no help its a joke and will be taking the matter further. When i contacted customer service the said it was because my age was not verified! Secondly, I wonder why they are not stringent about providing proof of identity and age when you open an account, make a deposit and play. My winnings got up to pound yet I was only allowed to withdraw Ridiculous wagering requirements! Avoid like the plague and play Mr green, virgin or sky who seem legit and shorter pending times too. Surely that should be the time to make such checks in case the person is underage or playing fraudulently — not when the player at a later stage decides to withdraw some money — my credentials were accepted by the site on playing why not withdrawing?. They said they sent me amail with the doc on it- again I never got it and I cant contact live help to get it sent via their screen again as the icon for live help has disappeared from the site. Then when I went to transfer the full lot I could not because I have not met my bonus rules which when I read was a joke. If it was a smaller amount It would be gone now. I re sent it and was told that were more deposits i had to sign so asked for them to be sent. I have spent at least 10 hours of my life trying to sort it out. On winning was unable to withdraw. As soon as I won anything, they locked my account for"Age Verification". As with all gamblers I reversed of my winnings before I copped they were going to keep stalling with whatever method they can so I will keep dipping in to my withdrawal. I dont know. Answer: You cant because you can only spend bonus money after you lose all of your deposited money….. So not hoping too much I will get anything back without a struggle. It really is a massive excuse not to pay out and I feel foolish for thinking they would!! I suppose this is how they get so rich And the four day holding period is ridiculous!!! Had the 4 pending days during which time they asked for id ect. Again they said they sent them but I didnt get anything. Twice I won a bonus game which crashed and no winnings were added. If you can provide me with a convincing rationale for that approach then so be it….. I have never really commented on a casino site until my experience with EuroGrand.